Philippine-Services.Org, Inc. (PS.Org) offers System Incident Report (SIR) System, an online system that provides superior functionalities in tracking incident requests and issue reports from customers.

Advantages

Conventional email is not an issue tracking system wherein it does not meet the client requirements for a system to track their incidents and monitor performance. The SIR system caters to the client's requirements enabling them to efficiency track and monitor issues from the point the issue was raised up to its resolution.

With SIR, each incident report is clearly assigned to an owner. It is always clear who has to take action for the SIR.

SIR supports multiple assignments of a single incident to multiple owners in cases where more than one person is required to resolve the incident. With SIR, each response is tracked so the entire history of the incident can be saved and reviewed.

SIR is a collaborative software. It becomes more valuable when more people use it. Searches for similar incidents are possible so a knowledge base repository is retained. Other users may use that same information to resolve similar issues without any additional interaction.

SIR has been proven to be of industrial quality. It has been deployed and used in multiple client environments running 24x7 stable with multiple simultaneous connections and with low system overhead.