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SIR stands for System Incident Report. This follows an industry standard incident tracking process of raising and serving incident requests. From creation of a new incident request up to closing the issue for archiving, SIR effectively tracks and monitors the status flow of the issue in each step taken.
The diagram below depicts the SIR workflow.
Philippine-Services.Org, Inc. (PS.Org) offers
System Incident Report (SIR) System, an online
system that provides superior functionalities in
tracking incident requests and issue reports from
customers. |
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Conventional email is not an issue tracking system
wherein it does not meet the client requirements
for a system to track their incidents and monitor
performance. The SIR system caters to the client's
requirements enabling them to efficiently track
and monitor issues from the point the issue was
raised up to its resolution.
In System Incident Report version 1.9, you can manipulate the work of your people around the company. This system serves as the managing reports of each and every employee and through this you can monitor the work status of your people.
With SIR, each incident report is clearly assigned to
an owner. It is always clear who has to take action
for the SIR.
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| Login |
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Login module provides security to every visitor and only those users can login using their account information. |
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| Account Setting |
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Account setting module provides customized settings of every account or user known by the system. |
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| Add New SIR |
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This module allows users to add some issues that need to be addressed and attached files that serve as supporting documents for that issue. |
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| View SIRs |
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In this module every user can view all the list assigned system incident reports and the status of the reports. |
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| View SIRs Assigned |
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This module provides timely and organized assigned reports by the other user or your boss to your account. |
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| View SIRs You Created |
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This module gives instant access to the report you created and can easily manage each and every document in less than a minute. |
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| SIR Summary |
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This module serves as the report summary of every system incident report you created and assigned to you. |
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| Logout |
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This serves only a clickable tab that allows users to logout to their account. |
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