PS.Org has what it takes to provide effective and efficient service delivery.
----
View |
|
In partnership with our clients, we drive positive and sustainable change on every clients.
----
Learn more |
 |
Call Us at: +1-312-263-5005 or +1-312-698-8615 |
|
| Philippine-Services.Org, Inc. (PS.Org) offers System Incident Report (SIR) System, an online
system that provides superior functionalities in tracking incident requests and issue reports from customers. |
Conventional email is not an issue tracking system wherein it does not meet the client requirements for a system to track their incidents and monitor performance. The SIR system caters to the client's requirements enabling them to efficiently track and monitor issues from the point the issue was raised up to its resolution.
With SIR, each incident report is clearly assigned to an owner. It is always clear who has to take action for the SIR.
SIR supports multiple assignments of a single incident to multiple owners in cases where more
than one person is required to resolve the incident. With SIR, each response is tracked so the entire history of the incident can be saved and reviewed.
SIR is a collaborative software. It becomes more valuable when more people use it. Searches for similar incidents are possible so a knowledge base repository is retained. Other users may use that same information to resolve similar issues without any additional interaction.
SIR has been proven to be of industrial quality. It has been deployed and used in multiple client
environments running 24x7 stable with multiple simultaneous connections and with low system
overhead. |
 |
 |
SIR provides a flexible online issue tracking system that would enable the client to effectively monitor and enhance the level of performance of his job function.
Learn more about this Product |
|
- SIR's main feature provides the facility to track issues, requests and incidents through an intuitive interface.
- Incident tracking workflow - SIR follows an industry standard incident tracking process of
raising and serving incident requests. From creation of a new incident request up to closing the issue for archiving, SIR effectively tracks and monitors the status flow of the issue in each step taken.
- Email notification support - SIR allows automatic email notification to be sent to the user assigned with the SIR.
- SIR Summary - shows at a glance to get the overview of the status and number of SIRs assigned to you.
- Configurable - allows the SIR system administrator to customize and configure the SIR system.
- Reports - allows generation of SIR reportsbased on parameters specified.
- Privacy - Private SIRs may be created that is only visible to the person it is assigned to.
- Document Attachments - for additional information about a SIR, documents may be attached to it.
- Multiple Groups - are supported so that each user may belong to a group. Based on the
privacy settings, only users belonging to the same group may see each other's SIRs.
|
In partnership with our clients network, we drive positive and sustainable change on every places.
----
Learn more |
|
